Not specified; competitive base salary + on-target...
Remote
3+ years saas customer success experience
Mid-market and enterprise account management
Strong sales acumen and objection handling
Spellbook is seeking a proactive Customer Success Manager to enhance the experience of mid-market and enterprise clients using their AI-driven legal technology. The ideal candidate should have a strong background in SaaS customer success, excellent relationship-building skills, and a passion for delivering measurable value
Job Summary
Spellbook is an AI copilot for transactional lawyers that helps teams draft and review contracts up to 10x faster.
The Customer Success Manager will serve as the main point of contact for mid-market and enterprise accounts, driving adoption and retention.
Employees receive competitive stock options, company-paid benefits including mental health support, and monthly paid meals.
Matching Summary
Match Score: 85
Spellbook is seeking a proactive Customer Success Manager to enhance the experience of mid-market and enterprise clients using their AI-driven legal technology. The ideal candidate should have a strong background in SaaS customer success, excellent relationship-building skills, and a passion for delivering measurable value.
Salary
Not specified; Competitive base salary and on-target commissions; Equity grants included
Skills & Requirements
Must-have
3+ years SaaS customer success experience
Mid-market and enterprise account management
Strong sales acumen and objection handling
Experience creating QBRs and email campaigns
Data-savvy with ROI demonstration skills
Familiarity with HubSpot and Stripe
Nice-to-have
Proficiency in MixPanel for data analysis
Training in consultative sales methodologies
Experience with legal technology or AI tools
Familiarity with customer success platforms
Proactive and independent in startup environment
Key Requirements
3+ years experience in SaaS customer success or account management
Proven track record managing mid-market and enterprise accounts
Strong communication and relationship-building abilities