Associate, Payroll Client Services - Sat- Wed - Amer

Remote

Americas
Base: $19,650 - $44,200 usd; bonus/equity: not spe...
**
Payroll customer service experience
Regulatory payroll knowledge
Customer issue resolution
** Remote is seeking an Associate for their Payroll Client Services team, working from Saturday to Wednesday. The ideal candidate should have experience in payroll customer service, strong communication skills, and a collaborative mindset to address client inquiries effectively. **

Job Summary

  • Serve as the primary contact for all payroll-related inquiries, offering thorough support through email, live chat, and video calls.
  • Provide advanced-level support, addressing complex issues and ensuring customer satisfaction is prioritized throughout their journey.
  • Partner effectively with teams across Customer Experience, Payroll Operations, Benefits, Tax, and Finance to ensure timely and accurate resolutions within strict service level agreements (SLAs).

Matching Summary

Match Score: 75

** Remote is seeking an Associate for their Payroll Client Services team, working from Saturday to Wednesday. The ideal candidate should have experience in payroll customer service, strong communication skills, and a collaborative mindset to address client inquiries effectively. **

Salary

Base: $19,650 - $44,200 USD; Bonus/Equity: Not specified; Benefits: Not specified

Skills & Requirements

Must-have

  • Payroll customer service experience
  • Regulatory payroll knowledge
  • Customer issue resolution
  • Collaboration with internal teams
  • Documentation and knowledge sharing

Nice-to-have

  • Innovation and AI capabilities
  • Continuous learning in payroll
  • Global employment compliance

Key Requirements

  • Payroll customer service experience
  • Robust understanding of regulatory requirements
  • Advanced knowledge in specific jurisdictions
  • Experience with Zendesk, Slack, and Notion

Work Rights

Not specified

Tailored Resume

Cover Letter