Circle is building the world's leading all-in-one platform for online communities, seeking exceptional individuals to join their fully remote team
Job Summary
Circle is building the world's leading all-in-one platform for online communities, seeking exceptional individuals to join their fully remote team.
The role involves prioritizing customer issues, troubleshooting complex technical problems across multiple platforms, and advising creators on practical solutions.
Employees receive generous benefits including 35 days of PTO annually, full medical coverage, and paid company retreats twice a year in global locations.
Matching Summary
Circle is building the world's leading all-in-one platform for online communities, seeking exceptional individuals to join their fully remote team.
Salary
Base: $45,000 - $60,000 USD per year; Bonus/Equity: Startup equity included; Benefits: Full medical coverage, 35 days PTO, home office stipend
Skills & Requirements
Must-have
3+ years technical support experience
CEFR Level C2 English proficiency
Pacific Time availability required
SaaS industry background preferred
Nice-to-have
Zendesk ticketing system experience
Remote work with international teams
Experience with automation tools like Zapier
API troubleshooting knowledge
Key Requirements
3+ years in technical support role
English proficiency at CEFR Level C2 / ILR Level 5
Availability 10:00 AM to 6:30 PM Pacific Time Tuesday through Saturday