Mainframe Principal Technical Support Engineer (sydney, Australia)

Broadcom

Sydney, Australia
Base: not specified; bonus/equity: discretionary a...
Fully remote
Mainframe operations expertise
Technical support for broadcom products
Knowledge of racf, acf2, or top secret
This position is responsible for providing technical support for complex issues involving Mainframe Access and Compliance software to ensure our customers achieve their desired business outcomes

Job Summary

  • This position is responsible for providing technical support for complex issues involving Mainframe Access and Compliance software to ensure our customers achieve their desired business outcomes.
  • Broadcom is proud to be an equal opportunity employer and will consider qualified applicants without regard to various protected characteristics.
  • This position is eligible for a discretionary annual bonus and equity awards in accordance with relevant plan documents.

Matching Summary

This position is responsible for providing technical support for complex issues involving Mainframe Access and Compliance software to ensure our customers achieve their desired business outcomes.

Salary

Base: Not specified; Bonus/Equity: Discretionary annual bonus and equity awards; Benefits: Not specified

Skills & Requirements

Must-have

  • Mainframe operations expertise
  • Technical support for Broadcom products
  • Knowledge of RACF, ACF2, or Top Secret
  • Experience with z/OS operating system
  • Case management and resolution
  • Use of diagnostic and debugging tools
  • Work-from-office in Sydney

Nice-to-have

  • Strong written and verbal communication
  • Teamwork and collaboration skills
  • Proactive knowledge sharing
  • Customer service orientation
  • Ability to translate technical risks to business
  • Coaching less-experienced team members

Key Requirements

  • 7+ years Mainframe software support experience
  • Bachelor's degree in Computer Science or related field
  • Programming experience related to supported solutions
  • Certifications such as CISSP or IBM Certified Specialist
  • Must work from Sydney office (no remote option)

Work Rights

Not specified

Tailored Resume

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