Product Manager – Scams (complaints & Resolution)

Communitybankws

Not specified (assume hybrid based on the collaborative nature of the role)
Product manager experience
Scams and/or complaints journeys
Problem framing and discovery practice
The job posting seeks a Product Manager for Scams at Communitybankws, focusing on protecting customers from scams while enhancing operational outcomes. The role involves collaborating with various departments to improve scam identification, lodging, and resolution processes in a regulatory environment

Job Summary

  • You will help build scalable scams identification, lodgement and resolution experiences at pace, in a changing regulatory landscape.
  • Within this crew, you’ll help shape how scam complaints are lodged, triaged and resolved, balancing customer fairness, risk and operational sustainability.
  • Support the implementation of upcoming ACMA scam prevention framework and AFCA receiving bank rule, enabling CBA and non‑CBA customers to lodge scam complaints with CBA.

Matching Summary

Match Score: 85

The job posting seeks a Product Manager for Scams at Communitybankws, focusing on protecting customers from scams while enhancing operational outcomes. The role involves collaborating with various departments to improve scam identification, lodging, and resolution processes in a regulatory environment.

Skills & Requirements

Must-have

  • Product Manager experience
  • Scams and/or complaints journeys
  • Problem framing and discovery practice
  • Customer-first mindset with risk lens
  • Data analysis and outcome driving
  • Stakeholder alignment and governance

Nice-to-have

  • Financial services experience
  • Continuous discovery
  • Outcome-led delivery
  • Industry-wide operating plan shaping

Key Requirements

  • Product Manager experience
  • Experience in scams or complaints
  • Tertiary qualification in business

Work Rights

Not specified

Tailored Resume

Cover Letter