Cards Operations Specialist - Banking Operations (openbank)

SANTANDER CONSUMER BANK S.p.A

Madrid, Spain
Competitive remuneration; attractive benefits pyck...
6+ years cards operations experience
Team leadership for internal and external staff
Daily kpi and sla monitoring
The role involves managing both internal and external card servicing teams while establishing priorities and reviewing solutions

Job Summary

  • The role involves managing both internal and external card servicing teams while establishing priorities and reviewing solutions.
  • Candidates will be responsible for daily process KPIs and SLAs, identifying opportunities for efficiency gains, and handling incident management.
  • Openbank offers a competitive remuneration package, the possibility of growth within the company, and collaboration on international projects.

Matching Summary

The role involves managing both internal and external card servicing teams while establishing priorities and reviewing solutions.

Salary

Competitive remuneration; Attractive benefits package; Not specified

Skills & Requirements

Must-have

  • 6+ years cards operations experience
  • Team leadership for internal and external staff
  • Daily KPI and SLA monitoring
  • Incident management and contingency planning
  • Vendor management and budget allocation

Nice-to-have

  • Strategic thinking and problem-solving mindset
  • Public speaking and stakeholder influence
  • Experience in digital banking innovation
  • Ability to work in dynamic environments
  • Leadership in informal networks

Key Requirements

  • +6 years experience in cards operations
  • University or Master's Degree in business or engineering
  • C1 level of English proficiency

Work Rights

Not specified

Tailored Resume

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