The Inside Channel Account Manager plays a vital supporting role to Channel Account Managers (CAMs) in the UK&I Channel team, ensuring a seamless partner experience and operational excellence
Job Summary
The Inside Channel Account Manager plays a vital supporting role to Channel Account Managers (CAMs) in the UK&I Channel team, ensuring a seamless partner experience and operational excellence.
Key responsibilities include handling support escalations, order management, billing queries, and collaborating with internal teams to resolve partner issues effectively.
This role drives continuous improvement by identifying process inefficiencies, updating documentation, and contributing to knowledge-sharing initiatives.
Matching Summary
The Inside Channel Account Manager plays a vital supporting role to Channel Account Managers (CAMs) in the UK&I Channel team, ensuring a seamless partner experience and operational excellence.
Skills & Requirements
Must-have
Channel operations experience
Partner support experience
Sales support experience
CRM systems (Salesforce) knowledge
Global communication skills
Fast-paced environment management
Nice-to-have
Proactive and solutions-driven mindset
Experience with partner portals
Familiarity with UCaaS/CCaaS solutions
Cultural awareness across global regions
Key Requirements
2–4 years of experience in channel operations, partner support, or sales support
Strong working knowledge of CRM systems (Salesforce)