BW Forsyth Partners LLC is seeking a Customer Service Representative in Dreieich, Germany, to manage customer order processing and maintain strong business relationships. The ideal candidate will have a commercial background, extensive experience in customer care, and proficiency in ERP systems
Job Summary
Process customer inquiries, enter orders, and create offer and order-specific documents such as quotes, proforma invoices, order confirmations, and down payment invoices.
Build and maintain good business relationships with customers, coordinate with internal departments like purchasing and shipping for delivery dates, and collaborate with the technical department to meet specific customer needs.
Benefit from market-competitive salary with profit-sharing, flexible work arrangements including part-time models, flexible hours, and home office options, as well as corporate benefits and a focus on employee health and development.
Matching Summary
Match Score: 85
BW Forsyth Partners LLC is seeking a Customer Service Representative in Dreieich, Germany, to manage customer order processing and maintain strong business relationships. The ideal candidate will have a commercial background, extensive experience in customer care, and proficiency in ERP systems.
Skills & Requirements
Must-have
Order processing from offer to order entry
Customer relationship management
Coordination with internal departments
Handling spare part complaints
Fluent German and English
Nice-to-have
Proactive communication for sales strategies
Willingness for occasional travel
Additional foreign languages
Key Requirements
Completed commercial apprenticeship or comparable degree
Minimum 3 years of relevant professional experience
Extensive experience in key account customer service
Familiarity with sales processes, pricing, and order creation