Customer Success Manager

noahsarkvet.us

Austin, TX, USA
Base: $90,300 - $160,400 usd; bonus/equity: eligib...
Fully remote
Customer success management
Saas solution experience
Crm tools like salesforce
The Customer Success Manager plays a critical role in ensuring customers achieve maximum value from Workday Adaptive Planning by driving adoption, identifying growth opportunities, and managing renewals

Job Summary

  • The Customer Success Manager plays a critical role in ensuring customers achieve maximum value from Workday Adaptive Planning by driving adoption, identifying growth opportunities, and managing renewals.
  • Workday fosters a culture rooted in integrity, empathy, and shared enthusiasm, offering trust, tools, skills development, and long-term support to employees.
  • The role offers a flexible work approach combining remote and in-person time, enabling employees to create schedules that balance business, team, and personal needs.

Matching Summary

The Customer Success Manager plays a critical role in ensuring customers achieve maximum value from Workday Adaptive Planning by driving adoption, identifying growth opportunities, and managing renewals.

Salary

Base: $90,300 - $160,400 USD; Bonus/Equity: Eligible for bonus and stock grants; Benefits: Comprehensive benefits package

Skills & Requirements

Must-have

  • Customer Success Management
  • SaaS solution experience
  • CRM tools like Salesforce
  • Customer success tools like Gainsight
  • Account management and strategic planning
  • Change management practices
  • Renewals and contract negotiation

Nice-to-have

  • Executive level relationship building
  • Pricing strategy expertise
  • Critical thinking skills
  • Managing ambiguity in complex environments
  • Strong communication and influencing skills
  • Collaboration across corporate functions
  • Flexible work environment

Key Requirements

  • 3+ years CSM experience supporting SaaS
  • 2+ years change management experience
  • 2+ years CRM and customer success tool usage
  • 3+ years proven customer collaboration
  • Bachelor’s degree or equivalent experience

Work Rights

Not specified

Tailored Resume

Cover Letter