Client Support Analyst I

MRI Software LLC

Ortigas, Philippines
Competitive salary pyckage; not specified; benefit...
Hybrid
Strong customer service background
Ability to handle high-volume inquiries
Experience with screening or verification processes
The role serves as the primary point of contact for a worldwide client base in financial and property management institutions

Job Summary

  • The role serves as the primary point of contact for a worldwide client base in financial and property management institutions.
  • Employees will analyze complex software issues, provide status updates on screening reports, and guide clients through system workflows.
  • Benefits include a competitive salary package, hybrid working arrangement, HMO coverage, and 20 annual leaves including convertible credits.

Matching Summary

The role serves as the primary point of contact for a worldwide client base in financial and property management institutions.

Salary

Competitive Salary Package; Not specified; Benefits: HMO coverage, free gym access, 20 annual leaves

Skills & Requirements

Must-have

  • Strong customer service background
  • Ability to handle high-volume inquiries
  • Experience with screening or verification processes

Nice-to-have

  • Creative and curious troubleshooter
  • Passion for delivering excellent customer experience
  • Familiarity with identity verification processes

Key Requirements

  • Bachelor's degree or equivalent work experience
  • Background in screening, verifications, or background check industry preferred

Work Rights

Not specified

Tailored Resume

Cover Letter