Customer Care Mitarbeiter:in – Technical Guide 100% (m/w/d)

Trek Bicycle

Dübendorf, Switzerland
Technical training in two-wheeled vehicles
Experience with warranty claim processing
Strong german language skills
The role serves as the central contact point for authorized dealers regarding warranty and complaint cases

Job Summary

  • The role serves as the central contact point for authorized dealers regarding warranty and complaint cases.
  • Employees are responsible for efficiently processing warranty claims and coordinating spare part deliveries and returns.
  • The company offers a dynamic international environment with flat hierarchies and up to two days of home office per week.

Matching Summary

The role serves as the central contact point for authorized dealers regarding warranty and complaint cases.

Skills & Requirements

Must-have

  • Technical training in two-wheeled vehicles
  • Experience with warranty claim processing
  • Strong German language skills
  • Proficiency in MS Office and ERP systems

Nice-to-have

  • English language proficiency
  • Experience with ticketing systems
  • Background in customer service
  • Interest in E-bike technology

Key Requirements

  • Completed technical training in bicycles or sports equipment
  • Fluency in German and good English skills
  • Proven experience in customer service or claims handling

Work Rights

Not specified

Tailored Resume

Cover Letter