Join our global Level 3 Support Team, responsible for resolving the most complex technical issues experienced by Anaplan customers
Job Summary
Join our global Level 3 Support Team, responsible for resolving the most complex technical issues experienced by Anaplan customers.
Investigate and diagnose complex technical issues, gain deep product knowledge, and collaborate with various teams to troubleshoot and resolve system-level challenges.
This role reports into the Level 3 Support Team Manager and requires participation in an on-call support rota for 24/7 emergency support.
Matching Summary
Join our global Level 3 Support Team, responsible for resolving the most complex technical issues experienced by Anaplan customers.
Skills & Requirements
Must-have
complex technical issue investigation
deep product knowledge
cross-functional collaboration
technical documentation
problem-solving skills
Nice-to-have
customer success focus
adaptability to shifting priorities
team player
curiosity for complex systems
Key Requirements
2-3 years experience in data analysis, software development/QA, or Level 2/3 technical support
Experience leading smaller team projects or mentoring colleagues
Degree in Mathematics, Physics, Electronic Engineering, Computer Science, or technical disciplines