Chef De Service, Centre De Réponse À La Clientèle / Manager Customer Response Centre
Airbus Canada Limited Partnership
Mirabel, Quebec, Canada
Attractive salary; annual bonus; group insurance, ...
Hybrid
10 years engineering or maintenance experience
10 years team management or supervision experience
Deep knowledge of aircraft systems and structures
You will lead the Technical Support Service team responsible for ensuring the efficient global operation of the A220 fleet
Job Summary
You will lead the Technical Support Service team responsible for ensuring the efficient global operation of the A220 fleet.
The role requires managing a 24/7 team of specialists to provide rapid, high-quality responses to customer inquiries and technical issues.
Airbus offers an attractive salary, annual bonus, group insurance, pension plan, and access to over 10,000 e-learning courses for professional development.
Matching Summary
You will lead the Technical Support Service team responsible for ensuring the efficient global operation of the A220 fleet.
Salary
Attractive salary; Annual bonus; Group insurance, pension, share purchase plan
Skills & Requirements
Must-have
10 years engineering or maintenance experience
10 years team management or supervision experience
Deep knowledge of aircraft systems and structures
Experience leading technical teams in aviation
Proven ability to manage 24/7 operational environments
Nice-to-have
Strong interpersonal and communication skills
Ability to work under pressure with tight deadlines
Experience in customer support services
Willingness to travel internationally occasionally
Commitment to integrity and compliance awareness
Key Requirements
Minimum 10 years in aircraft engineering or maintenance
Minimum 10 years in team management or supervision
Knowledge of airline operations and aircraft systems