3+ years in account management or customer support
Excellent verbal and written english communication skills
Evening or night shift availability between 4 pm and 7 am
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Slice Careers is seeking a Senior Customer Experience Representative for a part-time, on-site position in Prishtina, Kosovo. The role involves onboarding new customers, handling inbound calls, and ensuring seamless customer interactions, with a focus on collaboration and problem-solving.
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Job Summary
The role involves onboarding new customers to the Phone product and serving as a key point of escalation for seamless interactions.
Candidates must be able to handle inbound calls, process orders, and ensure accurate transmission to restaurant partners.
The team consists of high-energy problem solvers who thrive in a fast-paced, data-driven environment.
Matching Summary
Match Score: 75
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Slice Careers is seeking a Senior Customer Experience Representative for a part-time, on-site position in Prishtina, Kosovo. The role involves onboarding new customers, handling inbound calls, and ensuring seamless customer interactions, with a focus on collaboration and problem-solving.
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Salary
Competitive salary; Comprehensive benefits package; Not specified
Skills & Requirements
Must-have
3+ years in Account Management or Customer Support
Excellent verbal and written English communication skills
Evening or night shift availability between 4 pm and 7 am
Nice-to-have
Positive and upbeat attitude
Proficiency with Google Workspace tools
Ability to remain calm under high pressure
Key Requirements
3+ years experience in Customer Support or Success roles
On-site work requirement in Prishtina
Availability for evening/night shifts (2nd and 3rd shifts)