Defence Ict & Desktop Support Officer

Telferplaceltc

Unknown
Onsite
Desktop support for defence ict environment
Support for unified comms, wireless, audio visual
Use of telstra soe and pc applications
As a Network Technical - Specialist, you will provide technical service, solutions and support to the networks, infrastructure, products and services supplied and operated by Telstra

Job Summary

  • As a Network Technical - Specialist, you will provide technical service, solutions and support to the networks, infrastructure, products and services supplied and operated by Telstra.
  • The role involves managing video conferencing equipment, conducting Audio Visual health checks, and providing premium onsite service to VIP customers within the Defence environment.
  • Employees benefit from 16 weeks paid parental leave, a free Telstra mobile phone plan, a laptop/device allowance renewed every 2 years, a purchased annual leave scheme, and discounted Telstra products and services.

Matching Summary

As a Network Technical - Specialist, you will provide technical service, solutions and support to the networks, infrastructure, products and services supplied and operated by Telstra.

Skills & Requirements

Must-have

  • Desktop support for Defence ICT environment
  • Support for Unified Comms, Wireless, Audio Visual
  • Use of Telstra SOE and PC applications
  • Incident and service request management
  • Customer advocacy and onsite service
  • Maintain ICT environment documentation
  • Ability to travel interstate

Nice-to-have

  • High-level customer service skills
  • Negotiation and facilitation skills
  • Strong organisational and problem-solving skills
  • Understanding of HSE and risk management
  • Commercial mindset in decision making
  • Excellent written and oral communication

Key Requirements

  • Australian Citizenship
  • Current Baseline Security Clearance
  • Ability to obtain or maintain NV1 Security Clearance

Work Rights

Must have Australian citizenship and NV1 or Baseline Security Clearance

Tailored Resume

Cover Letter