Dynamics 365 Engineering Specialist (hybrid)

Morgan Stanley

Montreal, Quebec, Canada
Hybrid
Microsoft dynamics 365 customer service
Power automate workflow automation
Model-driven applications configuration
This role focuses on hands-on configuration and integration support to enable new customer use cases on the Dynamics 365 Customer Service platform

Job Summary

  • This role focuses on hands-on configuration and integration support to enable new customer use cases on the Dynamics 365 Customer Service platform.
  • Candidates must possess 6+ years of software engineering experience with at least 3 years specifically working with Microsoft Dynamics 365 Customer Service in an enterprise environment.
  • The position offers a hybrid work environment within Morgan Stanley's Montreal team, requiring fluency in both French and English.

Matching Summary

This role focuses on hands-on configuration and integration support to enable new customer use cases on the Dynamics 365 Customer Service platform.

Skills & Requirements

Must-have

  • Microsoft Dynamics 365 Customer Service
  • Power Automate workflow automation
  • Model-driven applications configuration
  • Dataverse concepts and entities
  • Enterprise solution deployment

Nice-to-have

  • Copilot Studio or AI tool experience
  • French and English bilingual proficiency
  • Managed solutions and governance knowledge
  • Light Power Apps extension skills

Key Requirements

  • 6+ years software engineering experience
  • 3+ years Dynamics 365 Customer Service experience
  • Bilingual: French and English required
  • Experience with Power Platform and Dataverse

Work Rights

Not specified

Tailored Resume

Cover Letter