You’ll help design and scale the operational future of how Salesforce turns customer insight, behavioral data, and Voice of Customer signals into meaningful digital experience improvements
Job Summary
You’ll help design and scale the operational future of how Salesforce turns customer insight, behavioral data, and Voice of Customer signals into meaningful digital experience improvements.
As a senior, insights-centric Program Manager, you will drive operational excellence, technical enablement, and strategic planning for the Insights & Growth function within the User Experience & Creative Design (UXCD) organization.
When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best.
Matching Summary
You’ll help design and scale the operational future of how Salesforce turns customer insight, behavioral data, and Voice of Customer signals into meaningful digital experience improvements.
Skills & Requirements
Must-have
Lead Program Manager
Insights & Growth function
Research Operations
Analytics tooling
Cross-functional program execution
Vendor relationships and tooling investments
Nice-to-have
AI-driven customer experiences
Data-informed design
Behavioral analytics platforms
Distributed global teams
Key Requirements
7+ years of program or operations management experience
4+ years supporting UX, Research, Growth, Analytics, or DesignOps
Proficiency with Asana, Jira, Smartsheet, or similar tools
Comfortable operating in ambiguity and fast-paced global environments