2–3 years of experience managing consumer requests
Strong experience drafting written responses
Ability to manage multiple cases
The Consumer Customer Service Analyst is responsible for managing, tracking, and ensuring the proper resolution of consumer requests, inquiries, and complaints
Job Summary
The Consumer Customer Service Analyst is responsible for managing, tracking, and ensuring the proper resolution of consumer requests, inquiries, and complaints.
This role ensures compliance with local regulations while delivering accurate, timely, and high-quality responses that protect consumer rights.
You will contribute to process improvements and risk mitigation, strengthening trust between consumers and TransUnion.
Matching Summary
The Consumer Customer Service Analyst is responsible for managing, tracking, and ensuring the proper resolution of consumer requests, inquiries, and complaints.
Skills & Requirements
Must-have
2–3 years of experience managing consumer requests
Strong experience drafting written responses
Ability to manage multiple cases
Experience using CRM or case management tools
Nice-to-have
Handling complaints related to financial institutions