The Customer Communication Manager will oversee all customer communication strategies and initiatives throughout the customer lifecycle, ensuring clear, consistent, and effective communication
Job Summary
The Customer Communication Manager will oversee all customer communication strategies and initiatives throughout the customer lifecycle, ensuring clear, consistent, and effective communication.
Develop and implement comprehensive communication strategies to improve customer engagement, satisfaction and overall experience, utilizing platforms like CleverTap and MoEngage.
Prudential is an equal opportunity employer and provides equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex, race, age, ethnic origin, educational, social and cultural background, marital status, pregnancy and maternity, religion or belief, disability or part-time / fixed-term work, or any other status protected by applicable law.
Matching Summary
The Customer Communication Manager will oversee all customer communication strategies and initiatives throughout the customer lifecycle, ensuring clear, consistent, and effective communication.
Skills & Requirements
Must-have
Customer communication strategies
Customer engagement and satisfaction
CleverTap and MoEngage platforms
Customer feedback analysis
Communication template creation
Nice-to-have
Passionate about consumer behavior
Co-creation and collaboration
High resilience in ambiguity
Hands-on approach with attention to detail
Setting up capabilities from scratch
Key Requirements
Minimum of 5 years of experience in customer communication or customer service
Proficiency in CRM software
Ability to analyze data and generate actionable insights
Strong problem-solving skills
Master’s degree in marketing or relevant field (preferred)