Dfc It Business Systems Analyst

Driveway Finance Corporation (DFC)

Tigard, OR, US
Base: $60,000-$85,000 annually; bonus/equity: not ...
Hybrid
Resolve support tickets
Implement system enhancements
Develop reports and dashboards
As a member of a cross-functional team, the DFC Business Analysts directly influence our systems, our operations, and, most importantly, the experience of our customers

Job Summary

  • As a member of a cross-functional team, the DFC Business Analysts directly influence our systems, our operations, and, most importantly, the experience of our customers.
  • Responsibilities include monitoring and resolving support tickets, implementing system changes via code or configuration, creating reports in Power BI, and assisting with user onboarding and training.
  • The company offers best-in-class industry benefits including competitive pay, medical, dental, and vision plans, paid holidays and PTO, and a 401(k) retirement plan.

Matching Summary

As a member of a cross-functional team, the DFC Business Analysts directly influence our systems, our operations, and, most importantly, the experience of our customers.

Salary

Base: $60,000-$85,000 annually; Bonus/Equity: Not specified; Benefits: Best-in-Class Industry Benefits

Skills & Requirements

Must-have

  • Resolve support tickets
  • Implement system enhancements
  • Develop reports and dashboards
  • Onboard and train new users
  • Tier 1 support
  • Document processes and create user guides

Nice-to-have

  • Adaptability and responsiveness
  • Methodical task organization
  • Diligent change control practices
  • Continuous learning and improvement
  • Customer service orientation with empathy

Key Requirements

  • Bachelor’s degree or equivalent experience
  • Experience with ticketing systems preferred
  • Familiarity with scripting and automation tools
  • High School graduate or equivalent, 18 years or older required

Work Rights

Not specified

Tailored Resume

Cover Letter