Client Care Associate

Visa

Bogota, Colombia
Hybrid
Customer service skills
Issue management and support
Research, problem solving, critical thinking
Visa is seeking a Client Care Associate for their Global Contact Center in Bogota, Colombia, to provide support for Visa Commercial Solutions and Visa Direct products. The role requires customer service experience in a banking or financial setting, with a focus on issue management and effective communication

Job Summary

  • The Client Care Associate will be part of the Client Services team within the Global Contact Center organization, supporting financial institutions and partners with Visa Commercial Solutions and Visa Direct products.
  • Responsibilities include working with external clients, banks, and internal teams regarding issue management and support for Visa products and services.
  • Visa is dedicated to uplifting everyone, everywhere by being the best way to pay and be paid, offering opportunities to create impact at scale and tackle meaningful challenges.

Matching Summary

Match Score: 85

Visa is seeking a Client Care Associate for their Global Contact Center in Bogota, Colombia, to provide support for Visa Commercial Solutions and Visa Direct products. The role requires customer service experience in a banking or financial setting, with a focus on issue management and effective communication.

Skills & Requirements

Must-have

  • Customer service skills
  • Issue management and support
  • Research, problem solving, critical thinking
  • Proficient in MS Word and MS Excel
  • Oral and written communication skills
  • Maintain confidential information
  • Document and update ticket status

Nice-to-have

  • Adapt to shifting priorities
  • Commitment to quality service
  • Work effectively with a team
  • Learn new products and services

Key Requirements

  • 1-4 years banking or financial setting experience
  • 2+ years customer service experience
  • Basic accounting, balancing, banking knowledge
  • Strong understanding of expense management software
  • Ability to multitask in high volume environment
  • Associate or Bachelors degree preferred

Work Rights

Not specified

Tailored Resume

Cover Letter