The role is responsible for on-site installation, operation training, and maintenance of high-end LCMS products including hardware and software components
Job Summary
The role is responsible for on-site installation, operation training, and maintenance of high-end LCMS products including hardware and software components.
The engineer will promptly solve customer problems to ensure user satisfaction and maintain good customer relationships.
This position requires close collaboration with other departments to complete after-sales service and support projects following company processes.
Matching Summary
The role is responsible for on-site installation, operation training, and maintenance of high-end LCMS products including hardware and software components.
Skills & Requirements
Must-have
High-end LCMS product expertise
On-site installation and maintenance
Customer issue resolution
Frequent business travel
Collaboration with internal teams
Nice-to-have
Strong technical research interest
Excellent communication skills
Good English reading and writing
Hands-on problem solving
Customer service orientation
Key Requirements
Bachelor's degree in Chemistry, Pharmacy, Food Science, Biology, or Electrical Engineering
Minimum 3 years LC or LCMS operation experience or 1 year related after-sales service experience
In-depth understanding of instrument principles and routine maintenance