Case Manager - Ctp

QBE

Parramatta, NSW, Australia
Hybrid
Managing high volume inbound and outbound calls
End-to-end personal injury claims management
Liaising with healthcare providers and stakeholders
Join a supportive, purpose driven team where your work truly makes a difference helping people rebuild their lives after a motor vehicle accident

Job Summary

  • Join a supportive, purpose driven team where your work truly makes a difference helping people rebuild their lives after a motor vehicle accident.
  • You will independently oversee a substantial portfolio of end-to-end personal injury claims, supporting injured customers and ensuring prompt approval of essential treatments and services.
  • As a QBE employee you will have access to hybrid working, free holistic wellbeing coaching, flexible parental leave, and be part of an inclusive workplace recognized for diversity and inclusion.

Matching Summary

Join a supportive, purpose driven team where your work truly makes a difference helping people rebuild their lives after a motor vehicle accident.

Skills & Requirements

Must-have

  • Managing high volume inbound and outbound calls
  • End-to-end personal injury claims management
  • Liaising with healthcare providers and stakeholders
  • Compliance with industry regulations and company policies
  • Hybrid working arrangements with anchor day in office

Nice-to-have

  • Compassionate and resilient approach
  • Exceptional verbal and written communication
  • Quick to master new computer systems
  • Customer service focused
  • Ability to make sound decisions under pressure

Key Requirements

  • Experience in insurance claims including Workers Compensation or CTP
  • Ability to manage high call volumes in fast-paced environments
  • Work rights, police and credit checks required

Work Rights

Not specified

Tailored Resume

Cover Letter