Guest Services Rep

Cincinnati Children's Hospital

College Hill, Ohio, United States
Base: $16.50 - $19.80 ph; bonus/equity: not specif...
Full time, evening shift
High school diploma or equivalent
Epic system navigation skills
Visitor policy enforcement
Cincinnati Children's Hospital is seeking a Guest Services Representative for their College Hill location, requiring evening shifts. The role focuses on providing exceptional customer service to patients, families, and staff, as well as managing visitor policies and communication

Job Summary

  • The role involves managing call volumes and providing welcoming assistance to patients, families, and staff at Cincinnati Children's Hospital.
  • Employees are responsible for enforcing visitor policies, distributing meal cards, and escorting guests to specific locations within the facility.
  • This position requires maintaining up-to-date knowledge of hospital policies, clinic locations, and daily events to communicate clearly with visitors.

Matching Summary

Match Score: 85

Cincinnati Children's Hospital is seeking a Guest Services Representative for their College Hill location, requiring evening shifts. The role focuses on providing exceptional customer service to patients, families, and staff, as well as managing visitor policies and communication.

Salary

Base: $16.50 - $19.80 per hour; Bonus/Equity: Not specified; Benefits: Shift differential of $1.50/hr after 3pm

Skills & Requirements

Must-have

  • High school diploma or equivalent
  • Epic system navigation skills
  • Visitor policy enforcement
  • Evening shift availability

Nice-to-have

  • Positive guest service characteristics
  • Problem-solving in negative situations
  • Ability to precept others

Key Requirements

  • High school diploma or equivalent
  • No directly related experience required
  • Full-time evening shift commitment

Work Rights

Not specified

Tailored Resume

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