Customer Success Manager, Midmarket Japan D&m(evergreen)

Autodesk

Tokyo, Japan
On-site
Customer success plan execution
Drive customer roi
Monitor product usage data
Autodesk is seeking a Customer Success Manager for the Midmarket Japan segment, focusing on fostering customer relationships primarily within the manufacturing industry. The role requires managing a portfolio of customers, ensuring they effectively utilize Autodesk solutions, and achieving measurable business outcomes

Job Summary

  • The Customer Success Manager plays a pivotal role in driving the success of our selected customers - medium-to large-sized enterprises - by overseeing how they are onboarded with Autodesk solutions, use them effectively, and expand their impact to achieve business outcomes.
  • In this role, you will manage your own portfolio of customers, primarily in the manufacturing industry, working directly with them to co-create and execute a tailored Customer Success Plan that ensures they derive measurable business value from their partnership with Autodesk and our Channel Partners.
  • Autodesk offers a flexible working environment, with this role based in Tokyo, Japan.

Matching Summary

Match Score: 85

Autodesk is seeking a Customer Success Manager for the Midmarket Japan segment, focusing on fostering customer relationships primarily within the manufacturing industry. The role requires managing a portfolio of customers, ensuring they effectively utilize Autodesk solutions, and achieving measurable business outcomes.

Skills & Requirements

Must-have

  • Customer Success Plan execution
  • Drive customer ROI
  • Monitor product usage data
  • Collaborate with internal teams
  • Engage with customer leadership

Nice-to-have

  • Customer empathy
  • Customer-first mindset
  • Proactive risk mitigation

Key Requirements

  • Up to 5 years of customer-facing experience
  • Experience with large Japan-based corporations
  • Business level English proficiency

Work Rights

Not specified

Tailored Resume

Cover Letter