Customer Service Agent

miele.cz

Base: $40,000 to $45,000 annually; bonus: + bonus;...
Hybrid
High school degree or equivalent education
Strong customer service mindset
Excellent verbal and written communication skills
The role delivers exceptional customer service to Miele consumers and business partners across multiple channels including phone, email, chat, and social media

Job Summary

  • The role delivers exceptional customer service to Miele consumers and business partners across multiple channels including phone, email, chat, and social media.
  • Employees are responsible for troubleshooting appliance concerns, guiding customers through basic problem resolution, and coordinating service appointments with technicians.
  • The position offers a comprehensive benefits package including health insurance, 401k matching, PTO, and a generous employee purchase program.

Matching Summary

The role delivers exceptional customer service to Miele consumers and business partners across multiple channels including phone, email, chat, and social media.

Salary

Base: $40,000 to $45,000 annually; Bonus: Plus bonus; Benefits: Comprehensive health, dental, vision, 401k match, PTO

Skills & Requirements

Must-have

  • High school degree or equivalent education
  • Strong customer service mindset
  • Excellent verbal and written communication skills
  • Ability to remain calm in challenging situations
  • Strong problem-solving and decision-making skills

Nice-to-have

  • Previous contact center experience preferred
  • Familiarity with in-home service environments
  • Basic understanding of domestic activities like cooking
  • Self-motivated ability to work independently
  • Team collaboration and organizational skills

Key Requirements

  • High school degree or equivalent required
  • Previous customer service experience preferred
  • Hybrid office work policy compliance

Work Rights

Not specified

Tailored Resume

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