Customer Service Lead Analyst

Workforcity

Tampa, Florida, United States
Base: $93,440.00 - $140,160.00; bonus/equity: disc...
Client resolution and support
Operational flow analysis
Fraud risk assessment
The Customer Service Lead Analyst is responsible for leading client resolution and support activities in coordination with the Customer Service team

Job Summary

  • The Customer Service Lead Analyst is responsible for leading client resolution and support activities in coordination with the Customer Service team.
  • Responsibilities include developing business plans, managing product processes, analyzing operational flow for risks, and overseeing complex analyses.
  • The role requires assessing risk with consideration for the firm's reputation and safeguarding assets, while adhering to policies and regulations.

Matching Summary

The Customer Service Lead Analyst is responsible for leading client resolution and support activities in coordination with the Customer Service team.

Salary

Base: $93,440.00 - $140,160.00; Bonus/Equity: Discretionary and formulaic incentive and retention awards; Benefits: Medical, dental & vision coverage; 401(k); life, accident, and disability insurance; wellness programs; paid time off

Skills & Requirements

Must-have

  • client resolution and support
  • operational flow analysis
  • fraud risk assessment
  • risk management experience
  • payment operations experience

Nice-to-have

  • driving results and change
  • crisis management skills
  • business decision advisory

Key Requirements

  • 6-10 years payment operations experience
  • Analysis and data mining experience
  • Bachelor's degree or equivalent experience
  • Master's degree preferred

Work Rights

Not specified

Tailored Resume

Cover Letter