Client Service - Cse

Fiserv

Not specified
Client relationship management
Ticket resolution and case management
Service delivery and kpi adherence
Fiserv is seeking a Client Services Executive to provide exceptional service to large financial services clients, ensuring effective resolution of inquiries and maintaining strong client relationships. The role demands strong communication skills, attention to detail, and prior customer service experience, preferably in the banking or payments sector

Job Summary

  • We are Fiserv, a global leader in fintech and payments enabling financial services experiences that match the way people live and work today.
  • The Client Services Executive is a key interface between our large financial services clients and Fiserv, delivering outstanding service by building strong, trusted relationships.
  • Key responsibilities include owning and resolving client inquiries, acting as the client champion, driving improvements in client satisfaction, and monitoring operational performance.

Matching Summary

Match Score: 85

Fiserv is seeking a Client Services Executive to provide exceptional service to large financial services clients, ensuring effective resolution of inquiries and maintaining strong client relationships. The role demands strong communication skills, attention to detail, and prior customer service experience, preferably in the banking or payments sector.

Skills & Requirements

Must-have

  • Client relationship management
  • Ticket resolution and case management
  • Service delivery and KPI adherence
  • Operational performance monitoring
  • Client education and training

Nice-to-have

  • Client advocacy
  • Proactive problem solving
  • Cross-functional team collaboration
  • Adaptability under pressure

Key Requirements

  • Prior customer-facing role experience
  • Banking or payments-related customer service experience preferred
  • Proficient with Microsoft Office package

Work Rights

Not specified

Tailored Resume

Cover Letter