The role focuses on owning a new customer loyalty program designed to deepen engagement and accelerate omnichannel growth
Job Summary
The role focuses on owning a new customer loyalty program designed to deepen engagement and accelerate omnichannel growth.
Candidates must collaborate across marketing, product, finance, and technology teams to ensure operational excellence and consistent customer experiences.
The position requires strong analytical rigor to define KPIs, analyze member behavior, and drive optimization through test-and-learn approaches.
Matching Summary
The role focuses on owning a new customer loyalty program designed to deepen engagement and accelerate omnichannel growth.
Skills & Requirements
Must-have
5+ years loyalty program experience
CRM platform and CDP proficiency
Cross-functional stakeholder management
Omnichannel campaign execution
Data-driven performance reporting
Nice-to-have
SQL skills for data analysis
Test-and-learn methodology experience
Master's degree or MBA preferred
Retail economics understanding
Customer-centric mindset
Key Requirements
Bachelor's degree in Marketing, Business, or related field
Minimum 5 years of relevant experience
Experience with loyalty engines and marketing automation systems