Principal Product Manager, It Service Management

Workday

Not specified; not specified; not specified
Fully remote
12+ years servicenow platform experience
Itil foundation certification required
Full lifecycle development for customizations
The role involves serving as a strategic advisor to business stakeholders to identify challenges and opportunities for operational excellence

Job Summary

  • The role involves serving as a strategic advisor to business stakeholders to identify challenges and opportunities for operational excellence.
  • Candidates will define and align goals for ITSM transformation while driving platform adoption across the enterprise using ServiceNow.
  • Workday offers a flexible work approach requiring at least half of the time each quarter to be spent in-office or in the field.

Matching Summary

The role involves serving as a strategic advisor to business stakeholders to identify challenges and opportunities for operational excellence.

Salary

Not specified; Not specified; Not specified

Skills & Requirements

Must-have

  • 12+ years ServiceNow platform experience
  • ITIL Foundation Certification required
  • Full lifecycle development for customizations
  • Strategic advisor to business stakeholders
  • ServiceNow ITSM and ITIL practices

Nice-to-have

  • ServiceNow Admin Certification preferred
  • Experience with PagerDuty integration
  • Strong user-centric adoption approach
  • Cross-functional project leadership skills
  • Curious minds and courageous collaborators

Key Requirements

  • Minimum 12+ years of ServiceNow experience
  • Bachelor's degree in Computer Science or related field
  • ITIL Foundation Certification mandatory
  • Proven record of driving platform adoption

Work Rights

Not specified

Tailored Resume

Cover Letter