Desktop Support Technician 1

Ferris State University

Big Rapids, MI, US
Base: $22.97ph; bonus/equity: not specified; benef...
On-site
Hardware and software troubleshooting
Computer lab management and setup
Os imaging and deployment skills
This position responds to escalated incidents requiring additional skills to resolve customer equipment issues remotely or on-site

Job Summary

  • This position responds to escalated incidents requiring additional skills to resolve customer equipment issues remotely or on-site.
  • The role involves managing computer labs, facilitating faculty and student support, and participating in the annual replacement cycle of primary computers.
  • Candidates must be customer service oriented and are expected to travel to satellite campuses on occasion while maintaining confidentiality of designated information.

Matching Summary

This position responds to escalated incidents requiring additional skills to resolve customer equipment issues remotely or on-site.

Salary

Base: $22.97/hour; Bonus/Equity: Not specified; Benefits: Comprehensive benefits package including health care and vacation

Skills & Requirements

Must-have

  • Hardware and software troubleshooting
  • Computer lab management and setup
  • OS imaging and deployment skills
  • Customer service oriented approach
  • Travel to satellite campuses

Nice-to-have

  • Strategic planning for technology upgrades
  • Collaborative learning technology support
  • Knowledge Centered Service environment
  • Diverse background experience

Key Requirements

  • High School Diploma or GED equivalency
  • One year of work experience in computer-related support
  • CompTIA A+ certification required within 90 days
  • Valid driver's license required

Work Rights

Not specified

Tailored Resume

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