Manager, Client Success

Unum Group

Base: $75,500.00-$142,700.00; bonus/equity: perfor...
Not specified (assumed flexible based on benefits).
Manage and develop high performing teams
Provide collaborative leadership
Develop and implement productivity improvements
The Manager, Client Success position at Unum Group involves overseeing and developing high-performing teams that support the implementation, service, billing, or administration of client solutions. The role emphasizes leadership, collaboration, and client engagement to enhance customer experience while managing internal and external expectations

Job Summary

  • This position is responsible for the oversight and accountability of managing and developing a high performing team supporting Implementation, Service, Billing, or Administration of Unum clients.
  • Engage, develop, and lead change in a fast-paced environment ensuring team members are prepared and equipped to provide exceptional customer experience.
  • Unum offers a portfolio of benefits and rewards that are competitive and comprehensive including healthcare benefits, insurance benefits, performance-based incentive plans, paid time off, and a 401(k) retirement plan.

Matching Summary

Match Score: 85

The Manager, Client Success position at Unum Group involves overseeing and developing high-performing teams that support the implementation, service, billing, or administration of client solutions. The role emphasizes leadership, collaboration, and client engagement to enhance customer experience while managing internal and external expectations.

Salary

Base: $75,500.00-$142,700.00; Bonus/Equity: Performance Based Incentive Plans; Benefits: Health, Vision, Dental, Short & Long-Term Disability, Generous PTO, 401(k) employer contribution, Mental health support, Career advancement opportunities, Student loan repayment options, Tuition reimbursement, Flexible work environments

Skills & Requirements

Must-have

  • Manage and develop high performing teams
  • Provide collaborative leadership
  • Develop and implement productivity improvements
  • Manage internal and external client expectations
  • Handle and manage escalations
  • Strong relationship management skills

Nice-to-have

  • Creative problem solving
  • Think outside the box
  • Exceptional service delivery orientation

Key Requirements

  • 6+ years of experience in client services, employee benefits, HR administration, or related IT development
  • Bachelor’s degree preferred or equivalent with relevant business experiences
  • Demonstrated experience in motivation, team building and collaboration
  • Strong technical skills
  • Strong communication/presentation skills
  • Strong project management, leadership, and organization skills

Work Rights

Not specified

Tailored Resume

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