Customer Service Agent

Jet Aviation

Teterboro, NJ, US
Base: $21 - $23 hourly ($43,000 - $47,000 annually...
On-site
1-2 years fbo or customer service experience
Proficient english language and communication skills
Ability to work in various weather conditions
Jet Aviation is seeking a Customer Service Agent for their Teterboro, NJ location, focusing on delivering exceptional service to passengers and crew at their Fixed-Based Operator (FBO). The ideal candidate will have 1-2 years of relevant experience, strong communication skills, and the ability to thrive in a dynamic work environment

Job Summary

  • This role serves as the primary point of contact for passengers and crew, ensuring seamless experiences from arrival to departure at the Jet Aviation FBO.
  • The position requires resolving billing inquiries, coordinating vendor services like hotels and catering, and representing the company professionally with industry groups.
  • Employees receive a competitive hourly rate between $21-$23, plus overtime pay, holiday pay, and a performance-based bonus up to 5% of annual salary.

Matching Summary

Match Score: 85

Jet Aviation is seeking a Customer Service Agent for their Teterboro, NJ location, focusing on delivering exceptional service to passengers and crew at their Fixed-Based Operator (FBO). The ideal candidate will have 1-2 years of relevant experience, strong communication skills, and the ability to thrive in a dynamic work environment.

Salary

Base: $21 - $23 hourly ($43,000 - $47,000 annually); Bonus: Up to 5% performance-based; Benefits: Overtime, holiday pay, 401(k) match, PTO

Skills & Requirements

Must-have

  • 1-2 years FBO or customer service experience
  • Proficient English language and communication skills
  • Ability to work in various weather conditions
  • Flexibility to work shifts including weekends
  • Must obtain Airport ID Badge within 30 days

Nice-to-have

  • Hospitality experience preferred
  • Strong multi-tasking abilities under pressure
  • Team-oriented mindset with passion for service
  • Experience de-escalating tense situations

Key Requirements

  • High School Diploma or GED required
  • Airport ID Badge must be obtained within 30 days
  • Pass pre-employment security requirements

Work Rights

Not specified

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