Senior Customer Service Specialist

Greatercb

Sydney, Australia
Experience in operational environments
Ability to provide constructive feedback
High attention to detail
This role supports Dispute Operations and Compliance Investigations with a strong focus on quality, risk mitigation, and coaching

Job Summary

  • This role supports Dispute Operations and Compliance Investigations with a strong focus on quality, risk mitigation, and coaching.
  • The specialist will act as a subject matter expert, identifying root causes of issues and uplifting capability across the function.
  • Candidates must be Sydney based and comfortable stepping away from standard tasks to support the wider business during peak periods.

Matching Summary

This role supports Dispute Operations and Compliance Investigations with a strong focus on quality, risk mitigation, and coaching.

Skills & Requirements

Must-have

  • Experience in operational environments
  • Ability to provide constructive feedback
  • High attention to detail
  • Work calmly under pressure
  • Strong written and verbal communication

Nice-to-have

  • Identify process or system improvements
  • Grasp new concepts quickly
  • Motivated and keen to learn
  • Ready to grow across multiple areas

Key Requirements

  • Sydney based location required
  • Experience in operational environments
  • Demonstrated ability to influence peers

Work Rights

Not specified

Tailored Resume

Cover Letter