Senior Specialist, Workforce

Western Union

Vilnius, Lithuania
Base: 1,813–3,000 eur monthly gross; bonus/equity:...
**
Real-time performance monitoring
Ms office proficiency with advanced excel
Servicenow system processing
** Western Union is seeking a Senior Specialist in Workforce for its Vilnius, Lithuania location. The role focuses on optimizing workforce management through real-time performance monitoring and effective communication with internal teams and third-party vendors, and offers a hybrid working model with various employee benefits. **

Job Summary

  • The role is responsible for providing 24/7 global coverage of queues to ensure service levels are consistently optimized.
  • Employees will receive benefits including private health insurance, life and accident insurance, free fitness facilities, and additional days off.
  • The position requires working from the office a minimum of three days a week to foster in-person collaboration and problem-solving.

Matching Summary

Match Score: 75

** Western Union is seeking a Senior Specialist in Workforce for its Vilnius, Lithuania location. The role focuses on optimizing workforce management through real-time performance monitoring and effective communication with internal teams and third-party vendors, and offers a hybrid working model with various employee benefits. **

Salary

Base: 1,813–3,000 EUR monthly gross; Bonus/Equity: Eligible for annual variable target incentive; Benefits: Private Health Insurance, Life & Accident Insurance, Free Fitness facilities

Skills & Requirements

Must-have

  • Real-time performance monitoring
  • MS Office proficiency with advanced Excel
  • ServiceNow system processing
  • Schedule change coordination
  • Outage escalation management

Nice-to-have

  • Experience in workforce planning
  • Previous call center environment experience
  • NICE IEX WFM system expertise
  • Genesys WFM system expertise
  • Strong analytical and communication skills

Key Requirements

  • Advanced MS Excel skills
  • Experience with WFM systems preferred
  • Call center experience preferred

Work Rights

Not specified

Tailored Resume

Cover Letter