Regional Manager, Customer Success - Key Accounts (legal Tech)

RELX

Ohio, US
Base: $93,600 - $219,600 depending on location; to...
Proven people leadership in customer success
Experience with large law firm workflows
Strategic account ownership and planning
This role leads a regional team supporting LexisNexis's largest law firm customers in adopting AI-powered workflow solutions

Job Summary

  • This role leads a regional team supporting LexisNexis's largest law firm customers in adopting AI-powered workflow solutions.
  • The position focuses on driving customer health, retention, usage growth, and long-term value through strategic account ownership.
  • Candidates will benefit from flexible working hours, wellbeing initiatives, and shared parental leave to support work/life balance.

Matching Summary

This role leads a regional team supporting LexisNexis's largest law firm customers in adopting AI-powered workflow solutions.

Salary

Base: $93,600 - $219,600 depending on location; Total Target Cash: $144,100 - $337,800; Pay mix varies between base and variable pay

Skills & Requirements

Must-have

  • Proven people leadership in customer success
  • Experience with large law firm workflows
  • Strategic account ownership and planning
  • Data-driven customer health analysis
  • Cross-functional collaboration skills

Nice-to-have

  • Familiarity with AI-powered legal technologies
  • Executive engagement coaching experience
  • Change management expertise
  • Background in legal tech or consulting
  • Strong relationship building capabilities

Key Requirements

  • JD or MBA highly preferred
  • Experience working with law firms or legal professionals
  • Proven people leadership experience in enterprise software or consulting

Work Rights

Not specified

Tailored Resume

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