Product Success Specialist, Ai Virtual Agents

ServiceTitan

Base: $65,300 cad - $97,900 cad; bonus/equity: not...
Not specified (assumed to be hybrid based on industry trends).
2–4 years in customer success
Experience with saas products
Data-driven mindset
ServiceTitan is seeking a Product Success Specialist for their AI Virtual Agents product, a customer-facing role focused on onboarding, activation, and customer retention. The ideal candidate will have experience in customer success or account management within a SaaS environment and be comfortable with technical support and data-driven decision-making

Job Summary

  • The AI Specialist is a high-impact, customer-facing role at the center of our Virtual Agents product.
  • You'll own the full post-sale journey: activation, configuration, adoption, and optimization.
  • ServiceTitan offers flexible time off and comprehensive health benefits for employees.

Matching Summary

Match Score: 85

ServiceTitan is seeking a Product Success Specialist for their AI Virtual Agents product, a customer-facing role focused on onboarding, activation, and customer retention. The ideal candidate will have experience in customer success or account management within a SaaS environment and be comfortable with technical support and data-driven decision-making.

Salary

Base: $65,300 CAD - $97,900 CAD; Bonus/Equity: Not specified; Benefits: Comprehensive health and wellness benefits

Skills & Requirements

Must-have

  • 2–4 years in customer success
  • experience with SaaS products
  • data-driven mindset

Nice-to-have

  • experience in home services industry
  • strong communication skills
  • self-starter in fast-moving environment

Key Requirements

  • BA/BS degree preferred
  • proficiency in Salesforce or similar CRM tools

Work Rights

Not specified

Tailored Resume

Cover Letter