In_manager_agentic Contact Center Delivery_agentic Automation_advisory_bangalore

PwC

Bangalore, India
10-15 years experience in presales
Chatbots and voicebots expertise
Real-time agent assist solutions
The role focuses on driving presales engagements and designing AI-led contact center transformation solutions including chatbots and voicebots

Job Summary

  • The role focuses on driving presales engagements and designing AI-led contact center transformation solutions including chatbots and voicebots.
  • Candidates will leverage advanced data analytics to help organizations unlock enterprise insights and drive significant business outcomes.
  • PwC offers a vibrant community of solvers with inclusive benefits, flexibility programmes, and mentorship to support personal growth.

Matching Summary

The role focuses on driving presales engagements and designing AI-led contact center transformation solutions including chatbots and voicebots.

Skills & Requirements

Must-have

  • 10-15 years experience in presales
  • Chatbots and Voicebots expertise
  • Real-time agent assist solutions
  • Speech and interaction analytics
  • Kore.ai or Uniphore platform knowledge
  • Contact center operations KPIs

Nice-to-have

  • Strong storytelling and presentation skills
  • Experience with enterprise RFP responses
  • Agile methodology application
  • Business process automation frameworks
  • Competitive positioning strategies

Key Requirements

  • Bachelor of Engineering, MBA, or MCA degree
  • 10-15 years of relevant professional experience
  • Mandatory expertise in Agentic Contact Center Delivery

Work Rights

Not specified

Tailored Resume

Cover Letter