Customer Service Agent - Diabetes

Air Liquide

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Central point of contact for patients
Provide information on treatment and equipment
Handle technical malfunctions remotely
** Air Liquide is seeking a Customer Service Agent for their Diabetes division, responsible for providing high-quality service to patients and healthcare providers regarding medical devices. The ideal candidate should have a strong affinity for the medical sector, excellent communication skills, and administrative capabilities, particularly in managing patient data. **

Job Summary

  • The Customer Service Agent is the central point of contact for patients and healthcare providers, ensuring high satisfaction by providing good and efficient service around our medical devices.
  • Your tasks are diverse and focus on delivering substantive service and ensuring correct administration, including handling technical malfunctions and remote data analysis.
  • We offer a temporary contract with the prospect of a permanent position, a versatile role with social relevance, and opportunities for further development.

Matching Summary

Match Score: 75

** Air Liquide is seeking a Customer Service Agent for their Diabetes division, responsible for providing high-quality service to patients and healthcare providers regarding medical devices. The ideal candidate should have a strong affinity for the medical sector, excellent communication skills, and administrative capabilities, particularly in managing patient data. **

Skills & Requirements

Must-have

  • central point of contact for patients
  • provide information on treatment and equipment
  • handle technical malfunctions remotely
  • maintain accurate patient administration
  • excellent Dutch language skills

Nice-to-have

  • empathetic and able to probe effectively
  • service-oriented and stress-resistant
  • maintains overview and composure

Key Requirements

  • MBO-4 or HBO work and thinking level
  • Demonstrable affinity with the medical sector
  • Experience with Google Docs
  • Experience with a CRM system like Salesforce

Work Rights

Not specified

Tailored Resume

Cover Letter