Intake Practitioner

UnitingCare Queensland

Gold Coast, Queensland, Australia
Base: $55.73 phr; benefits: super + nfp salary pyc...
Screening and triage process
Risk assessment with vulnerable clients
Crisis de-escalation skills
The Intake Practitioner serves as the primary first point of contact for walk-in, phone, and third-party enquiries at the Gold Coast Homelessness Service

Job Summary

  • The Intake Practitioner serves as the primary first point of contact for walk-in, phone, and third-party enquiries at the Gold Coast Homelessness Service.
  • Employees benefit from NFP salary packaging allowing up to $15,900 for living expenses and $2,650 for meals and entertainment annually.
  • The role requires demonstrating strong empathy, conflict resolution, and de-escalation skills while working with individuals and families in crisis.

Matching Summary

The Intake Practitioner serves as the primary first point of contact for walk-in, phone, and third-party enquiries at the Gold Coast Homelessness Service.

Salary

Base: $55.73 p/hr; Benefits: Super + NFP salary packaging up to $15,900 + $2,650 for meals/entertainment; Bonus/Equity: Not specified

Skills & Requirements

Must-have

  • Screening and triage process
  • Risk assessment with vulnerable clients
  • Crisis de-escalation skills
  • Data entry on SHIP and QHIP systems
  • Daily drop-in service coordination

Nice-to-have

  • Strong empathy and advocacy skills
  • Culturally competent practice
  • Experience in community services sector
  • Autonomous work capability
  • Commitment to professional development

Key Requirements

  • Minimum Cert. IV in human services
  • Current Drivers Licence
  • Positive Notice Blue Card

Work Rights

Not specified

Tailored Resume

Cover Letter