The analyst will be responsible for providing key customer-centric actionable insights to the leadership of the business and will be closely working with the stakeholders of the business as well as the CX team on key CX initiatives
Job Summary
The analyst will be responsible for providing key customer-centric actionable insights to the leadership of the business and will be closely working with the stakeholders of the business as well as the CX team on key CX initiatives.
This position involves strong collaboration and data management capabilities, collating relevant information, transactional behaviours and quantitative and qualitative data, feedback from customer surveys to help drive and support our strategic initiatives and achieve our CX targets.
The analyst will perform a crucial role in the development and implementation of customer journey analytics and insights.
Matching Summary
The analyst will be responsible for providing key customer-centric actionable insights to the leadership of the business and will be closely working with the stakeholders of the business as well as the CX team on key CX initiatives.
Skills & Requirements
Must-have
Customer journey analytics
Data management capabilities
NPS, CSAT, Customer Effort metrics
SQL, Python, R proficiency
Data analysis and reporting
Nice-to-have
Digital products analysis
Data automation and optimization
Structured planner
Ownership-driven
Constructively challenge decisions
Key Requirements
2+ years in Data/Business analytics/Business Intelligence/Data Science roles
Individual Contributor role track record
Bachelor’s degree in a relevant area
Proven track record on data analysis
Experience in analysis of Customer experience datasets
Proficient in Microsoft Office, specifically Excel and PowerPoint
Knowledge across visualization tools and languages
Experience in applying basic statistical techniques