Policy Specialist

074

Melbourne, Australia
Not specified; not specified; generous employee be...
Fully remote
Experience in customer service or contact centre
Strong communication skills for complex topics
Ability to manage sensitive payment conversations
You will act as a key point of contact for employers, helping them understand and navigate their WorkSafe insurance policies and premium obligations

Job Summary

  • You will act as a key point of contact for employers, helping them understand and navigate their WorkSafe insurance policies and premium obligations.
  • The role involves proactively managing employer accounts including outstanding premiums to ensure timely resolution and reduce aged debt.
  • EML offers a diverse and collaborative team culture with flexibility to work from home up to 3 days per week.

Matching Summary

You will act as a key point of contact for employers, helping them understand and navigate their WorkSafe insurance policies and premium obligations.

Salary

Not specified; Not specified; Generous employee benefits including health insurance, gym membership, and incentive scheme

Skills & Requirements

Must-have

  • Experience in customer service or contact centre
  • Strong communication skills for complex topics
  • Ability to manage sensitive payment conversations
  • High attention to detail and organisational skills
  • Comfortable working with systems and processes

Nice-to-have

  • Experience within workers compensation or insurance
  • Understanding of financial concepts or premium calculations
  • Background in regulated environments
  • Proven ability to prioritise competing deadlines

Key Requirements

  • Experience in customer service, contact centre, or debt collection
  • Strong communication skills
  • High attention to detail

Work Rights

Not specified

Tailored Resume

Cover Letter