Cobham is seeking customer service consultants in Cairo, Egypt, to enhance their customer service team. The role involves managing customer inquiries across various channels and ensuring accurate resolutions while providing exceptional service
Job Summary
The role involves handling member inquiries via phone, email, and in-person visits while applying product knowledge to resolve issues.
Candidates will authorize or reject treatment requests before procedures and manage membership updates and billing inquiries.
Bupa is a health insurer focused on helping people live longer, healthier, happier lives with no shareholders.
Matching Summary
Match Score: 85
Cobham is seeking customer service consultants in Cairo, Egypt, to enhance their customer service team. The role involves managing customer inquiries across various channels and ensuring accurate resolutions while providing exceptional service.
Skills & Requirements
Must-have
Medical background preferred
Rotational shift availability including overnight
Phone email web chat communication skills
Treatment request authorization experience
Nice-to-have
Passion for exceptional customer service
Ability to resolve complex issues without escalation