Principal, Customer Success Manager

Workday

Fully remote
Customer relationship coordination
Communicate workday roadmap
Develop customer success plans
Workday is seeking a Principal Customer Success Manager to lead customer relationships and drive adoption of their solutions in India. The ideal candidate will have extensive experience in customer-facing roles and project management, particularly within software or SaaS environments

Job Summary

  • The Customer Success (CS) team is the voice of the customer and a critical driver of long-term business growth.
  • Customer Success Management (CSM) is Workday’s liaison between our Professional Services and Production Services teams.
  • In return, we’ll give you the trust to take risks, the tools to grow, the skills to develop and the support of a company invested in you for the long haul.

Matching Summary

Match Score: 85

Workday is seeking a Principal Customer Success Manager to lead customer relationships and drive adoption of their solutions in India. The ideal candidate will have extensive experience in customer-facing roles and project management, particularly within software or SaaS environments.

Skills & Requirements

Must-have

  • Customer relationship coordination
  • Communicate Workday roadmap
  • Develop customer success plans
  • Prioritize and drive issue resolution
  • Facilitate solution adoption

Nice-to-have

  • Sun-drenched optimism and drive
  • Courageous collaborators
  • Curious minds
  • Empathy and shared enthusiasm
  • Bold ideas and genuine care

Key Requirements

  • 10+ years customer facing services role
  • 3+ years project management experience
  • Bachelor degree or equivalent work experience
  • Ability to travel up to 30%

Work Rights

Not specified

Tailored Resume

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