Senior Customer Success Manager

TELUS Health

Melbourne, Australia
Competitive salary; generous commission scheme; co...
Fully remote
5+ years in enterprise account management
Proven track record managing large enterprise contracts
Experience with hr or employee wellbeing programs
This role involves serving as a strategic advisor to C-suite executives for a portfolio of 3-10 enterprise accounts within the health and well-being sector

Job Summary

  • This role involves serving as a strategic advisor to C-suite executives for a portfolio of 3-10 enterprise accounts within the health and well-being sector.
  • The position offers a competitive salary package with a generous commission scheme, two dedicated Wellbeing Days annually, and comprehensive insurance coverage.
  • Candidates will drive significant revenue growth by upselling premium services such as onsite counselling, flu vaccinations, and bespoke wellness solutions to existing clients.

Matching Summary

This role involves serving as a strategic advisor to C-suite executives for a portfolio of 3-10 enterprise accounts within the health and well-being sector.

Salary

Competitive salary; Generous commission scheme; Comprehensive insurance coverage included

Skills & Requirements

Must-have

  • 5+ years in enterprise account management
  • Proven track record managing large enterprise contracts
  • Experience with HR or employee wellbeing programs
  • Ability to build trusted relationships with C-suite stakeholders
  • Proficiency in CRM systems like Salesforce

Nice-to-have

  • Strong commercial mindset with hunger for closing deals
  • Resilience in navigating complex business environments
  • Advanced financial acumen for contract management
  • Strategic thinking to identify upsell opportunities
  • Experience with onsite counselling and critical incident management

Key Requirements

  • Minimum 5+ years experience in account management or customer success
  • Bachelor's Degree in Business, Human Resources, Psychology, or related field
  • Right to work in Australia required
  • Ability to pass background checks and security clearances

Work Rights

Right to work in Australia required

Tailored Resume

Cover Letter