Director Of Operations - Missionforce Customer Success Group

Salesforce

Base: $164,000 - $261,500 annually; bonus/equity: ...
Hybrid
10+ years managing complex project implementations
5+ years in significant people leadership role
Strong critical thinking and analytical skills
Salesforce is seeking a Director of Operations for its Missionforce Customer Success Group, focusing on enhancing operational efficiency and driving innovation in U.S. national security operations. The ideal candidate should have extensive experience in project management, people leadership, and stakeholder engagement, with a strong understanding of the Salesforce platform

Job Summary

  • This high-impact position supports the Customer Success Group in bringing commercial technology to life for mission-critical work across the U.S. Department of War and Intelligence Community.
  • The Director of Operations will manage key aspects of the business, drive internal and external cross-functional coordination, and execute critical business initiatives across the team.
  • Salesforce offers a variety of benefits including time off programs, medical, dental, vision, mental health support, paid parental leave, life insurance, and an employee stock purchasing program.

Matching Summary

Match Score: 85

Salesforce is seeking a Director of Operations for its Missionforce Customer Success Group, focusing on enhancing operational efficiency and driving innovation in U.S. national security operations. The ideal candidate should have extensive experience in project management, people leadership, and stakeholder engagement, with a strong understanding of the Salesforce platform.

Salary

Base: $164,000 - $261,500 annually; Bonus/Equity: Not specified; Benefits: Medical, dental, vision, 401(k), paid parental leave

Skills & Requirements

Must-have

  • 10+ years managing complex project implementations
  • 5+ years in significant people leadership role
  • Strong critical thinking and analytical skills
  • Agility and comfort with ambiguity
  • Foundation in Salesforce platform

Nice-to-have

  • Prior consulting experience
  • Experience supporting DoD or Intelligence Community
  • Background in defense/aerospace industries
  • Understanding of SaaS business model
  • Exceptional soft skills and relationship-building

Key Requirements

  • Must be a U.S. citizen (U.S. born or naturalized)
  • No dual citizenship allowed
  • Ability to meet customer and government screening standards
  • Complete U.S. federal government Minimum Background Investigation
  • PMP certification preferred

Work Rights

Must have US citizenship (no dual citizenship)

Tailored Resume

Cover Letter