Lead end-to-end digital experience and service design across the full visitor journey, integrating storytelling, gamification, and interactive media
Job Summary
Lead end-to-end digital experience and service design across the full visitor journey, integrating storytelling, gamification, and interactive media.
Collaborate with smart city, IT, OT, and delivery teams to ensure creative concepts are technically feasible and aligned with platform capabilities.
Ensure digital services enhance accessibility, inclusivity, and cultural sensitivity across diverse visitor groups and support monetisation opportunities.
Matching Summary
Lead end-to-end digital experience and service design across the full visitor journey, integrating storytelling, gamification, and interactive media.
Skills & Requirements
Must-have
digital experience and service design
visitor journey mapping
narrative-driven digital placemaking strategies
smart city and urban technologies
visual communication skills
facilitation and co-creation sessions
Nice-to-have
storytelling and gamification integration
augmented reality concepts
environmental education integration
monetisation opportunities definition
Key Requirements
5–7 years of experience in digital placemaking, service design, or experience design
Proven experience leading digital journey mapping for public spaces
Demonstrable understanding of smart park and urban technologies
Experience working with interactive media and AR/immersive concepts
Bachelor’s or Master’s degree in Design or related discipline (or equivalent experience)