Associate Director Apac - Business Process Governance & Adoption - Global Crm Transformation
J&J FAMILY OF COMPANIES
Chiyoda, Tokyo, Japan
Fully remote
Significant crm experience
Business process design and governance
Change management and adoption leadership
Johnson & Johnson is seeking an Associate Director for Business Process Governance & Adoption within their CRM Transformation team, focusing on enhancing commercial capabilities in the Asia Pacific region. The role involves designing effective business processes, driving CRM platform adoption, and ensuring regulatory compliance while fostering collaboration across multiple markets
Job Summary
This role plays a critical part in strengthening commercial and medical capabilities by shaping clear business processes and driving CRM platform adoption across the Asia Pacific region.
Candidates will be responsible for designing end-to-end business processes, mapping user journeys, and establishing governance standards that balance consistency with local market needs.
The position requires leading cross-functional discussions to translate business needs into system requirements while ensuring regulatory compliance and driving sustained user adoption.
Matching Summary
Match Score: 85
Johnson & Johnson is seeking an Associate Director for Business Process Governance & Adoption within their CRM Transformation team, focusing on enhancing commercial capabilities in the Asia Pacific region. The role involves designing effective business processes, driving CRM platform adoption, and ensuring regulatory compliance while fostering collaboration across multiple markets.
Skills & Requirements
Must-have
Significant CRM experience
Business process design and governance
Change management and adoption leadership
Cross-country matrix organization experience
User-centric workflow design
Nice-to-have
Strong analytical problem solving skills
Ability to influence senior partners
Comfort working with technology teams
Proficient English communication skills
Experience with compliance and privacy regulations
Key Requirements
Significant experience in CRM or digital transformations
Background in business process design or change management
Experience working across multiple countries in a matrixed organization