The Patient Service Representative is responsible for front desk operations including greeting and checking in customers and visitors, answering calls, copay collection, and completing MyChart and EMR appointment requests
Job Summary
The Patient Service Representative is responsible for front desk operations including greeting and checking in customers and visitors, answering calls, copay collection, and completing MyChart and EMR appointment requests.
This role involves scheduling appointments, verifying insurance, processing referrals, and assisting patients with MyChart activation and support.
The position requires attending department huddles, understanding patient experience expectations, and maintaining productive working relationships with the care team.
Matching Summary
The Patient Service Representative is responsible for front desk operations including greeting and checking in customers and visitors, answering calls, copay collection, and completing MyChart and EMR appointment requests.
Skills & Requirements
Must-have
Front desk operations
Patient check-in/check-out
Answering phone calls
Copay collection
EMR/MyChart appointment requests
Processing medical records
Nice-to-have
Patient experience focus
Team collaboration
Problem resolution skills
Adaptability to different locations
Key Requirements
High School Graduate or GED
1+ years customer service or healthcare experience