Not specified; not specified; benefits include maj...
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Salesforce service cloud expertise
Sap cpi and edi integration skills
Genesys cloud cx architecture experience
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Smith+Nephew is seeking a Solution Architect for Customer Care in Pune, India, to design and implement integrated solutions that enhance customer service across global contact centers. The ideal candidate will have expertise in Salesforce CRM, SAP integrations, and a strong focus on improving customer experience through strategic technology implementation.
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Job Summary
Lead the design and implementation of scalable solutions to enhance customer service and order management across global contact centers.
Act as a strategic liaison between business units and IT to align technology roadmaps with organizational goals while driving agent productivity.
Enjoy a hybrid work model with comprehensive benefits including medical coverage, educational assistance, and flexible time off.
Matching Summary
Match Score: 75
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Smith+Nephew is seeking a Solution Architect for Customer Care in Pune, India, to design and implement integrated solutions that enhance customer service across global contact centers. The ideal candidate will have expertise in Salesforce CRM, SAP integrations, and a strong focus on improving customer experience through strategic technology implementation.
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Salary
Not specified; Not specified; Benefits include major medical coverage, educational assistance, and free cab transport
Skills & Requirements
Must-have
Salesforce Service Cloud expertise
SAP CPI and EDI integration skills
Genesys Cloud CX architecture experience
Einstein AI implementation leadership
Global contact center transformation
API-based integration patterns
Nice-to-have
Strategic stakeholder influence
Mentoring technical teams
Innovation mindset for customer experience
Empathetic leadership style
Cross-functional workflow optimization
Key Requirements
Bachelor's or Master's degree in Computer Science or related field
10+ years of IT experience with 5+ years leading technical teams
Deep mastery of Salesforce ecosystem and SAP S/4HANA
Proven track record with Genesys Cloud CX and CTI integrations